Policies and Procedures

Check-in / Check-Out Times

You can check in after 3:00 P.M. (CST) depending on availability. Due to our high standards for cleanliness, there is a possibility that your vacation rental may not be ready at 3:00 P.M. (CST), especially during peak season. Your patience is appreciated. Check Out is 10:00 A.M. (CST). Please leave on time so that the unit may be prepared for our next guests.

Late Arrival

Guests arriving after 4:00 P.M. (CST) or on a major holiday should contact Ginnys Condos LLC prior to arrival regarding check-in procedures.

Advance Reservation/Rental Rates

Reservations are accepted up to one year in advance. Reservation dates will be confirmed. However, we cannot guarantee rates or unit assignment. Rates are subject to change without notice. Circumstances may occur that make the unit assignment guarantee impossible. However, if that happens, we will offer you comparable accommodations if available. In no way will Ginnys Condos LLCs be liable for more than a full refund of the amount paid.

Age Requirements

No rental will be made to vacationing students or singles under the age of twenty-one (21) unless accompanied by a parent or guardian at all times. Any reservation made under false pretenses will be subject to forfeiture of advance payment, deposit and/ or rental money. Violators will be evicted. Minimum Stay Requirements All high-season rentals require a minimum advance reservation of seven days. Weekly reservations run Saturday to Saturday, or Sunday to Sunday depending on the vacation rental unit. If you require a shorter stay, please ask for availability and rate.

Maximum Occupancy

The maximum number of guests per unit is based on the individual units ability to comfortably and safely accommodate our guests. If maximum occupancy is exceeded, you may be asked to vacate the property and forfeit any rental payments. Guests certify that they have read carefully the limitations placed on the number of persons permitted to occupy the unit and agree to abide by such limitations. Ginnys Condos LLC accepts families, married couples, and responsible adults over the age of twenty-one (21). Occupants of rental unit shall not disturb or offend neighbors. Quiet hours from 10PM to 9AM are enforced by security. If asked to leave by security due to disturbances no refund will be issued.

Advance Payment

A minimum of 30% per unit is required at the time of booking a reservation. The advance payment will be applied toward the total rent due. The advance payment IS NOT a damage deposit.

Damage Deposit

A damage deposit is required on all of our rental units.as well as a valid credit card number . You will be charged $200-$500 depending on the rental unit. The damage deposit must be received (30) days prior to the scheduled arrival. This payment will be refunded within fifteen (15) days of departure, providing there is no damage or theft to the unit and all policies and conditions were followed.

Rental Payment

Balance is due in full thirty (30) days prior to scheduled arrival. Payment may be made in the form of Traveler’s Check, Visa, Master Card, money order, cash, or personal check. NOTE: All cash deposits and/or advance payments will be placed in an interest-bearing account to the benefit of GinnysCondos LLC.

Reservations Cancelled / Changed

A minimum charge of $100 plus tax will be required on ALL cancelled or changed reservations. Reservations Deposits will NOT be refunded on cancellations made less than thirty (30) days in advance, unless the unit is re-rented for the same rental payment and time period reserved. If refunded, $100.00 plus tax will be retained for an office service charge. In the event of a mandatory hurricane evacuation, a prorated refund will be given to the renter. No other weather related refunds will be made.

Units For Sale

In the event that the property which you are renting is on the market for sale, we may find it necessary to show the property during your stay. We will make every effort to schedule the showing at a convenient time so as to not interrupt your vacation. No refunds or compensation will be made for such showings.

Double Bookings

Double bookings are rare. In the event that a reservation for the rental property overlaps or matches the reservation of another guest, Ginnys Condos reserves the right to move the guest to another rental property that is comparable. The guest will have the choice to accept or reject that property and receive a full refund on all fees paid.

Monthly Rental Reservations

Reservations for three (3) months or longer will be given priority during the winter season. A minimum deposit of 250.00 will be required for each month reserved. Cancellation / changes must be made ninety (90) days prior to scheduled arrival dates. There will be a cancellation fee of 100.00 per month for cancellations made (90) days prior to the scheduled arrival. Cancellations or changes made less than (90) days prior to the first months arrival date will forfeit the entire deposit. The monthly rate is for 30 days. We do not pro-rate the monthly rate for early arrivals.

Pets

Pets are permitted only in designated rental units with a 100.00 plus tax per pet nonrefundable fee. Otherwise, pets are not permitted in the rental unit or on the premises. No exceptions will be made. Guests found with a pet will be asked to leave with no refund of rent or security deposit and will be charged for a flea spray and carpet cleaning.

Sight Unseen

Pictures of each unit is posted on the website. What you see is what you get. However, our vacation rental units are individually owned and furnished by the owner. Your tastes and the owner‘s taste may differ on any given property. We will not give refunds or adjustments if it does not meet your idea of the property. We manage clean properties, which are furnished to the owner’s taste. There are no two properties the same. Rates, descriptions, bed sizes, inventories, and furnishings are subject to change without notice. We do, however, try and keep the pictures updated when any changes are made.

Repairs

In the event of a repair problem we will be diligent to get the problem repaired as soon as possible. No refunds will be given in the event of a repair situation. Neither the manager nor the owner will be obligated to provide replacements nor give refunds for failure or absence of any item. Missing from the unit. Please understand once you have booked the unit it prevents anyone else and / or the owner from using it.

Utilities

No compensation will be given for temporary outages of electricity, gas, water, cable, internet or telephone service. Outages will be reported immediately and all efforts will be made to have them restored as soon as possible. The operation and maintenance of these utilities are out of the control of Ginnys Condos LLC.

Community Rules and Guidelines

Additional guidelines, rules, and regulations may apply for rental units within structured communities. Due to occasional circumstances beyond our control, availability of elevators, swimming pools, hot tubs, and tennis courts are not guaranteed with any reservation.

Telephones

Please use your cell phone for long distant calls during your stay. The unit telephone is for emergencies and local calls only.

Lockouts

Please take a key with you when leaving your unit. In the event of a lock out contact Ginnys Condos LLC for entry. There is a $25 fee for all lockouts. If key is inoperable, go to “Owner Services” located at the registration area. They are open from 8am to 5pm Mon-Sat. They will re-key the key card for you. There is a $10 fee for any lost keys.

Non-Smoking Units

All units are non-smoking. Smoking is strictly prohibited inside. Your damage deposit WILL be forfeited and you will incur additional charges for carpet cleaning and deodorizing if any evidence of smoking is found in the non-smoking unit.

Parking

Please park in designated areas only. Most properties only allow two (2) vehicles, including boats, and NO RV’s. Please make arrangements before arrival.

Checkout procedures

The following must be complied with to receive back the damage deposit.:

• Dishes, pots, pans, and utensils must be washed, dried, and put away.
• The stove/oven should be left in a clean condition.
• The refrigerator should be left clean and free of food. If there are unopened items these can be left for the housekeeper.
• Beds should be stripped and the linens placed on the floor.
• ALL trash should be removed from the unit and put in designated receptacles located throughout the property.
• Make sure all windows and doors are locked and the heat set on 68 degrees or the AC set on 78 degrees.

Guests are required to leave the unit in the same general condition it was when they arrived. A $150 extra cleaning fee may be incurred if unit is left extremely dirty

Locked Closets

Most owners have a locked closet for their personal possessions. These closets are private and are not to be opened by tenants or guests under any circumstances.

Items You Need to Bring

Additional toilet tissue, bath soap, paper towels, detergent, dishwasher soap, garbage bags, foil, sharp knives, any special cooking utensils, coffee filters, beach towels, and beach chairs.

Construction/Noise

Ginnys Condos LLC shall not be liable for events beyond their control which may interfere with guest’s occupancy, including but not limited to acts of God, acts of governmental agencies, fire, strikes, war, inclement weather and construction noise due to building repairs or from nearby sites. No refunds will be offered in these circumstances.

Right of Entry

Ginnys Condos LLC reserves the right to enter the rental property at anytime to investigate disturbances, check occupancy, check for damage, or to make repairs when needed

Agency Indemnity

Ginnys Condos LLC will not be liable for any damages to rental property or furnishings, nor for injuries resulting from any accident that may occur in or on the premises during guest occupancy. The manager is not liable for acts of theft, vandalism, or damages to the guest’s personal property or items left in the unit. We assume no liability for error or omissions.

If you have any questions regarding any of the above policies, please contact our office by telephone or e-mail.